Part of package 4: Sales Portal
Region: GermanyService: WatchOwner: Markus HellerSource: Trade show — EMO Hannover
Service healthWatch
3 open ticket(s), none critical3 open tickets · no contract gaps · last on-site 94 days agoActivity timeline
Email, calls, meetings and notes
- 2026-06-22EmailM. Heller
Sent quote Q-3318 for genius 3 expansion.
- 2026-06-14CallM. Heller
Reviewed automation roadmap, 6 cells in 2027.
- 2026-05-30MeetingL. Berger
On-site demo of cockpit measuring software.
Sites
Locations and properties of this account · machines and tickets are assigned per site
2 sites · read-only
| Site | City | Machines | Open tickets | Service |
|---|---|---|---|---|
Werk Wörth · Halle 12 Hall · Plant no. DT-W12 | Wörth am Rhein | 1 | 0 | Healthy |
Werk Gaggenau · Tool Room Building · Plant no. DT-GA2 | Gaggenau | 1 | 1 | Watch |
Installed machines
Synced from service records · expand a machine for documents, predictive status and its digital twin
| Serial | Model | Site | Installed | Contract |
|---|---|---|---|---|
SM-44231 | smile 600 | Werk Wörth · Halle 12 | 2023-06-01 | Premium |
GN-78112 | genius 3 | Werk Gaggenau · Tool Room | 2024-11-22 | Premium |
Service history
Field-service tickets for this account · read-only for sales
3 open · 5 total
| Ticket | Machine | Service location | Status | Contract | Priority | Date · technician |
|---|---|---|---|---|---|---|
SR-7742 Tool data sporadic — sync diagnostics | venturion 600 VT-89042 | Unassigned | In progress | Premium | High | 2026-07-01 T. Wagner |
SR-7738 Measuring drift after fixture change | venturion 600 VT-89044 | Unassigned | Open | Premium | High | — Unassigned |
SR-7710 Probe recalibration after collision | genius 3 GN-78112 | Werk Gaggenau · Tool Room Hauptstr. 100, 76571 Gaggenau, Germany | Scheduled | Premium | High | 2026-07-02 T. Wagner |
SR-7711 Morning stop · probe re-teach Stuttgart | venturion 600 VT-89039 | Unassigned | Resolved | Premium | High | 2026-07-01 T. Wagner |
SR-7694 AE escalation · measuring repeatability | venturion 600 VT-89042 | Unassigned | Resolved | Premium | Low | 2026-06-18 K. Aydin |
Open quotes
1 open · 96.100 €
| Quote | Type | Value | Stage |
|---|---|---|---|
| Q-3322 | Machine | 96.100 € | Draft |
Order history
From abas ERP (on-prem) and sales order confirmations
| Order # | Date | Total | Status |
|---|---|---|---|
| SO-22041 | 2026-04-12 | € 184,500 | Shipped |
| SO-21998 | 2025-11-03 | € 62,100 | Invoiced |
| SOC-26-0412 | 2026-06-30 | 184.500 € | Confirmed |