Part of package 4: Sales Portal
Region: GermanyService: At riskOwner: Markus HellerSource: Trade show — AMB Stuttgart
Service healthAt risk
1 open ticket(s) without contract cover · 1 machine(s) without an active service contract · 1 critical open ticket(s) · 1 critical machine alert(s)3 open tickets · 2 tickets without contract cover · no on-site visit on record- Now · smile 400 SM-43911 — Replacement smile 420 with trade-in
- Now · smile 400 SM-43911 — Premium Care 12 months
Activity timeline
Email, calls, meetings and notes
- 2026-05-21NoteM. Heller
Contract expired — outreach for renewal.
Sites
Locations and properties of this account · machines and tickets are assigned per site
1 site · read-only
| Site | City | Machines | Open tickets | Service |
|---|---|---|---|---|
Lohr am Main · Werk 3 · Halle 12 Hall · Plant no. BR-W3 | Lohr am Main | 2 | 3 | At risk |
Installed machines
Synced from service records · expand a machine for documents, predictive status and its digital twin
| Serial | Model | Site | Installed | Contract |
|---|---|---|---|---|
SM-44210 | smile 600 | Lohr am Main · Werk 3 · Halle 12 | 2023-06-01 | Premium |
SM-43911 | smile 400 | Lohr am Main · Werk 3 · Halle 12 | 2022-04-11 | Expired |
Service history
Field-service tickets for this account · read-only for sales
3 open · 3 total
| Ticket | Machine | Service location | Status | Contract | Priority | Date · technician |
|---|---|---|---|---|---|---|
SR-7721 Probe replacement after collision damage | smile 600 SM-44210 | Lohr am Main · Werk 3 · Halle 12 Zum Eisengießer 1, 97816 Lohr am Main, Germany | Scheduled | Premium | Critical | 2026-07-01 T. Wagner |
SR-7688 Touch probe replacement (no active contract) | smile 400 SM-43911 | Lohr am Main · Werk 3 · Halle 12 Zum Eisengießer 1, 97816 Lohr am Main, Germany | Open | Expired | Medium | — Unassigned |
SR-7750 Maintenance contract · annual PM · smile 400 | smile 400 SM-43911 | Lohr am Main · Werk 3 · Halle 12 Zum Eisengießer 1, 97816 Lohr am Main, Germany | Open | Premium | Medium | — Unassigned |
Open quotes
No open quotes for this account
All quotes for Bosch Rexroth are closed.
Order history
From abas ERP (on-prem) and sales order confirmations
| Order # | Date | Total | Status |
|---|---|---|---|
| SO-21810 | 2025-09-14 | € 38,200 | Invoiced |
| SOC-26-0398 | 2026-06-08 | 12.600 € | Handed over |