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MY ZOLLERzoller-group · EU‑1 · production
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What's new in 2026.6
CPQ rules engine v2
v2026.6 · build 814EU‑1
Overview
DashboardAccounts & Contacts
Sell
Predictive MaintenanceCPQ ConfiguratorQuotes & Deals2Customer ShopCustomer Cart
Leads
Lead Capturing6Visit Reports
Enablement
Document CenterMedia LibraryAcademy
Governance
AdminEvent AdminShop Admin
What's new in 2026.6
CPQ rules engine v2
v2026.6 · build 814EU‑1
Part of package 2: Field Service

Service command center

Dispatch, routing, asset health and billing — unified across the ZOLLER installed base.

First-time fix
87%
Avg. resolution
6.4h
Tech utilisation
71%
Open tickets
18
Scheduled today
11
Awaiting customer confirmation
2

Smart dispatch — AI suggestions

myZoller matches unassigned tickets to the best technician by skill, ETA and contract tier

AI
94
SR-7738Daimler Truck·venturion 600
Skill match: venturion ✓Closest available (12 km)Premium Care contract
Assign to
Thomas Wagner
ETA 24 min
87
SR-7739ZF Friedrichshafen·smile 400
Skill match: smile ✓Idle nowSame region
Assign to
Luca Romano
ETA 38 min

Capacity planning

Booked hours per engineer over five working days · click a day to focus the strip below

Engineer
TW
Thomas Wagner
Stuttgart
SK
Sabine Krüger
München
LR
Luca Romano
Mailand
EL
Erik Lindqvist
Göteborg
Unscheduled demand
4 jobs · 8 h still to place · Undefined or suggested appointments

Dispatch board · today

Drag-to-assign timeline · overlapping blocks flagged

no conflictconflict
Technician
8:00
9:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00
TW
Thomas Wagner
On site
SR-7721 · Bosch Rexroth
smile 600
Confirmed
SR-7722 · Mahle
venturion 800
Confirmed
SR-4821 · MTU Aero Engines
smile 600
Confirmed
SR-7742 · Daimler
venturion 600
Confirmed
SK
Sabine Krüger
En route
SR-7730 · BMW
titan
Confirmed
LR
Luca Romano
Idle
SR-7735 · Ferrari
genius 3
Confirmed
EL
Erik Lindqvist
Off duty

Ticket queue

Appointment
  • SR-7750New
    Maintenance contract · annual PM · smile 400
    Undefined
    From SOC-26-0398 · Q-3330
    Bosch Rexroth · smile 400
    Unassigned · —
    Premium CareMedium
    —
  • SR-7710
    Probe recalibration after collision
    Confirmed
    Daimler Truck AG · genius 3
    T. Wagner · 2026-07-02
    Premium CareHigh
    —
  • SR-7708
    Spindle measurement drift
    Confirmed
    Lockheed Martin — Fort Worth · venturion 1000
    C. Alvarez · 2026-06-30
    Premium CareCritical
    —
  • SR-7702
    Annual preventive maintenance
    Suggested to customer
    MTU Aero Engines · hyperion 2
    Unassigned · —
    Premium CareMedium
    —
  • SR-7695
    Software update to v9.4
    Completed
    Boeing — Renton · venturion 600
    C. Alvarez · 2026-06-12
    Standard contractLow
    —
  • SR-7688
    Touch probe replacement (no active contract)
    FailedMachine not ready
    Bosch Rexroth · smile 400
    Unassigned · —
    No active contractMedium
    —
  • SR-7721
    Probe replacement after collision damage
    Confirmed
    Bosch Rexroth · smile 600
    T. Wagner · 2026-07-01
    Premium CareCritical
    —
  • SR-7722
    Preventive maintenance · axis check
    Confirmed
    Mahle GmbH · venturion 800
    T. Wagner · 2026-07-01
    Standard contractHigh
    —
  • SR-7730
    On-site vibration check after IoT alert
    Confirmed
    BMW Group · Dingolfing · titan
    S. Krüger · 2026-07-01
    Premium CareMedium
    —
  • SR-7735
    Optical calibration and firmware update
    Confirmed
    Ferrari S.p.A. · genius 3
    L. Romano · 2026-07-01
    Premium CareHigh
    —
  • SR-7742
    Tool data sporadic — sync diagnostics
    Confirmed
    Daimler Truck AG · venturion 600
    T. Wagner · 2026-07-01
    Premium CareHigh
    —
  • SR-7738
    Measuring drift after fixture change
    Undefined
    Daimler Truck AG · venturion 600
    Unassigned · —
    Premium CareHigh
    —
  • SR-7739
    Camera module fault on presetter
    Suggested to customer
    ZF Friedrichshafen · smile 400
    Unassigned · —
    Standard contractMedium
    —
  • SR-7711
    Morning stop · probe re-teach Stuttgart
    Completed
    Daimler Truck AG · venturion 600
    T. Wagner · 2026-07-01
    Premium CareHigh
    —
  • SR-7717
    Backlash recalibration Sindelfingen
    Confirmed
    MAN Energy · titan
    T. Wagner · 2026-07-01
    Premium CareCritical
    —
  • SR-7720
    Routine inspection · guideway service
    Confirmed
    Bosch — Werk 4 Renningen · smile 600
    T. Wagner · 2026-07-01
    Standard contractMedium
    —
  • SR-7724
    TMS sync error · firmware 4.7.2
    Confirmed
    Trumpf · smile 600
    H. Voss · 2026-07-01
    Standard contractHigh
    —
  • SR-7694
    AE escalation · measuring repeatability
    Completed
    Daimler Truck AG · venturion 600
    K. Aydin · 2026-06-18
    Premium CareLow
    —
  • SR-7681
    Spindle over-temperature (out of contract)
    Confirmed
    Voestalpine · smile 400
    K. Aydin · 2026-06-22
    No active contractHigh
    —
  • SR-4821
    Probe calibration drift after spindle service
    Confirmed
    MTU Aero Engines · smile 600
    T. Wagner · 2026-07-01
    Premium CareHigh
    —
  • SR-4612
    Annual preventive maintenance smile 400
    Completed
    MTU Aero Engines AG · smile 400
    T. Krüger · 2026-05-21
    Premium CareMedium
    —
TicketSubjectAccount / MachineTechnicianScheduledContract · PriorityService reportActions
SR-7750New
Maintenance contract · annual PM · smile 400Undefined
From SOC-26-0398 · Q-3330
Bosch Rexroth
smile 400 · SM-43911
Unassigned—
Premium CareMedium
—
SR-7710
Probe recalibration after collisionConfirmed
Daimler Truck AG
genius 3 · GN-78112
T. Wagner2026-07-02
Premium CareHigh
—
SR-7708
Spindle measurement driftConfirmed
Lockheed Martin — Fort Worth
venturion 1000 · VN-30021
C. Alvarez2026-06-30
Premium CareCritical
—
SR-7702
Annual preventive maintenanceSuggested to customer
MTU Aero Engines
hyperion 2 · HY-12003
Unassigned—
Premium CareMedium
—
SR-7695
Software update to v9.4Completed
Boeing — Renton
venturion 600 · VN-30198
C. Alvarez2026-06-12
Standard contractLow
—
SR-7688
Touch probe replacement (no active contract)FailedMachine not ready
Bosch Rexroth
smile 400 · SM-43911
Unassigned—
No active contractMedium
—
SR-7721
Probe replacement after collision damageConfirmed
Bosch Rexroth
smile 600 · SM-44210
T. Wagner2026-07-01
Premium CareCritical
—
SR-7722
Preventive maintenance · axis checkConfirmed
Mahle GmbH
venturion 800 · VT-89021
T. Wagner2026-07-01
Standard contractHigh
—
SR-7730
On-site vibration check after IoT alertConfirmed
BMW Group · Dingolfing
titan · TT-12044
S. Krüger2026-07-01
Premium CareMedium
—
SR-7735
Optical calibration and firmware updateConfirmed
Ferrari S.p.A.
genius 3 · GN-30187
L. Romano2026-07-01
Premium CareHigh
—
SR-7742
Tool data sporadic — sync diagnosticsConfirmed
Daimler Truck AG
venturion 600 · VT-89042
T. Wagner2026-07-01
Premium CareHigh
—
SR-7738
Measuring drift after fixture changeUndefined
Daimler Truck AG
venturion 600 · VT-89044
Unassigned—
Premium CareHigh
—
SR-7739
Camera module fault on presetterSuggested to customer
ZF Friedrichshafen
smile 400 · SM-44301
Unassigned—
Standard contractMedium
—
SR-7711
Morning stop · probe re-teach StuttgartCompleted
Daimler Truck AG
venturion 600 · VT-89039
T. Wagner2026-07-01
Premium CareHigh
—
SR-7717
Backlash recalibration SindelfingenConfirmed
MAN Energy
titan · TT-12051
T. Wagner2026-07-01
Premium CareCritical
—
SR-7720
Routine inspection · guideway serviceConfirmed
Bosch — Werk 4 Renningen
smile 600 · SM-44277
T. Wagner2026-07-01
Standard contractMedium
—
SR-7724
TMS sync error · firmware 4.7.2Confirmed
Trumpf
smile 600 · SM-44188
H. Voss2026-07-01
Standard contractHigh
—
SR-7694
AE escalation · measuring repeatabilityCompleted
Daimler Truck AG
venturion 600 · VT-89042
K. Aydin2026-06-18
Premium CareLow
—
SR-7681
Spindle over-temperature (out of contract)Confirmed
Voestalpine
smile 400 · SM-44099
K. Aydin2026-06-22
No active contractHigh
—
SR-4821
Probe calibration drift after spindle serviceConfirmed
MTU Aero Engines
smile 600 · SM6-2023-0118
T. Wagner2026-07-01
Premium CareHigh
—
SR-4612
Annual preventive maintenance smile 400Completed
MTU Aero Engines AG
smile 400 · SM4-2022-0331
T. Krüger2026-05-21
Premium CareMedium
—

Customer self-service

Tickets created via Customer Portal

Portal ticket intake active
Customers can open tickets, upload photos and track status from /portal/service.
Live
Self-opened
47
Avg. response
1h 42m
CSAT
4.8/5